Frequently Asked Questions

How do I know if my order has been placed successfully?
You'll receive a confirmation email with your order details immediately after placing your order. Check your spam folder if you don't receive it.

How secure is my payment information?
We use advanced security measures, such as SSL encryption, to protect your payment information and ensure a secure transaction.

What payment methods do you accept?
We accept payments via iDEAL, PayPal, credit card (Visa, Mastercard, American Express) and Klarna Postpay.

I just placed an order, when will it ship?
We do our best to ship items as quickly as possible. Please allow 1-2 business days for your order to be processed; the average delivery time within the Netherlands is 3-5 business days.
Tracking numbers are updated 1-5 hours after your order has SHIPPED. If you don't have a tracking number after 7 hours, please email us at support@zenxstore.nl.

How long will it take to deliver my order?
The average delivery time is 3-5 working days in the Netherlands.
Below is an overview of standard delivery times for shipments within the Netherlands, Belgium, Germany and other European countries:

Delivery times may vary depending on the carrier and during peak holiday or promotional periods. 🚚

Are there any promotions or discount codes available?
We regularly offer discounts and promotions. Stay informed by subscribing to our newsletter or following us on social media.

I'm not satisfied with my order. Can I return it? What if there's a problem?
We offer a 100% money-back guarantee if your product is defective or damaged. We give you 30 days to return it to us for a full refund. You must return it at your own expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned packages.
Please note: If your package is in transit, you will have to wait until it arrives and return it before you receive your refund.

Can I cancel my order?
You can cancel your order free of charge! You must cancel your order before it ships. If the item has already shipped, use our easy returns system to get a full refund.

I entered an incorrect address, what now?
If you've misspelled or missed an address, simply reply to your order confirmation email and confirm it. Once you've double-checked that the address you entered is incorrect, you can let us know by email at support@zenxstore.nl. If the address you provided is incorrect, we can change it to the correct address within 24 hours. No refunds will be given after 24 hours of the incorrect submission.

I have a question that wasn't answered, can you please help?
Absolutely! We're here to help you make your home beautiful! Send us an email at support@zenxstore.nl and we'll be happy to help you in any way we can.
We're receiving a large number of emails. For a quick response, please include your order number and clearly address the issue. Thank you.

What happens if my package arrives damaged?
If your order arrives damaged, please contact our customer service immediately at support@zenxstore.nl. Send us photos of the damage, and we will provide a suitable solution.